Experience – Purple Squirrel Partners

Omni Channel Fulfillment

Retailers have for years faced the dilemma on how to balance the customer experience across an ever changing landscape of channels and platforms. Challenged by trying to leverage investments made in the past, with new and innovative technologies that promise efficiency and productivity, creating a long term strategy is critical. PSP’s experienced team of advisors can help assess your infrastructure and make strategic decisions that will enhance all aspects of your business, from customer experiences to warehouse operations.

Contact us to help map priorities and help create a fulfillment network built for the future.

Order Management

What was once viewed as a simple conduit between your eCommerce website and your warehouse, Order Management has become the most critical component of a retailers business. The heart and pulse which allows you to “deliver the promise” a robust Order Management platform can be the difference between profit or loss, and/or can determine whether you create a valued customer experience or not. Whether ordering from a mobile phone, kiosk, web browser, or voice activated device like Alexa, today’s retailer demands flexible order processes for quicker deployment and adaption to meet the changing demands we require as consumers. Completing the journey and giving your supply chain the opportunity to succeed is even more critical today than ever before.

At Purple Squirrel Partners we understand the importance of building customer confidence, taking a complex problem and making it feel easy and simple is how we differentiate our experience and earn trust with our clients. Contact us to find out how we can help you improve your business.

In Store &
Operations Management

One of the biggest challenges multi channel retailers face today is how to leverage their physical stores to improve the customer experience as defined by a completed sale. Leveraging the store and changing the “day in the life” of an associate, has forever changed the role of retail stores. Retailers have just begun attempts to reinvent the role of an Associate and how to consolidate and prioritize the activities necessary to operate a successful and profitable store. Whether interacting with consumers, receiving new merchandise, or fulfilling orders, these tasks define the new age store associate and need for reinventing the experience.

PSP has worked with dozens of retailers to create operational efficiencies to insure the associate is trained on new omni channel tasks while being enabled to assist and satisfy consumers inside the store.

Analytics

Measuring your effectiveness and productivity is paramount to insuring your investments are delivering the Return On Investment you seek to achieve. Putting an analytics plan in place to not only monitor results but to enhance your decision making is table stakes. PSP can help you establish your critical KPI’s and help set the alert and monitoring infrastructure necessary to help you improve performance from the outset. Is BOPIS driving increase sales in the store? Are you able to upsell / cross sell knowing you have planned or anticipated customer foot traffic? Just a few of many scenarios which can help benefit and measure the effectiveness of your omni channel vision.

PSP’s experienced advisors have assisted retailers and brands with measuring their omni investments, let us show you how we can do the same for you.

Supply Chain

Competing in a global economy has become more fierce than ever, and having a well tuned supply chain can be the difference between success and failure. It is no longer enough to have plentiful and available merchandise. Having the ability to react to market changes, weather or natural disruptions, or unforeseen demands, can determine whether consumers return to your brand consistently and frequently. An effective supply chain strategy which balances investment and risk while considering cost to deliver and profitability is more important than ever.

PSP can help you rationalize your supply chain and assist with creating improvements which effect your bottom line, contact us to find out how.

Returns Management

No longer a cost of doing business understanding why your customers return merchandise and the associated costs to your brand to accept returns can be the difference between profit and loss. Improving customer experience, increasing your reverse supply chain efficiency, and investing in mitigation strategies, starts the journey to reduced return rates and improved profits. PSP can help you operationalize new processes to provide the insight necessary to harness returns.